Privacy Policy
Last updated: January 2025
1. Introduction
Cuedos AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI platform and services.
We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Company name and business information
- Account credentials and authentication data
- Payment and billing information
- Communication preferences
2.2 Usage Information
We automatically collect certain information about your use of our platform:
- AI model usage and interaction data
- Prompts and queries (stored securely and used only for service improvement)
- Device information and browser type
- IP address and location data
- Usage analytics and performance metrics
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our AI platform services
- Processing transactions and managing your account
- Improving our services and developing new features
- Sending administrative information and service updates
- Responding to your inquiries and providing customer support
- Ensuring security and preventing fraud
- Complying with legal obligations
- Analyzing usage patterns to enhance user experience
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
- Secure data centers with physical security measures
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our platform (e.g., hosting, payment processing)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
6. Your Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to processing of your personal data
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, please contact us at [email protected]
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements, including Standard Contractual Clauses where applicable.
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Data Protection Officer: [email protected]